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Frequently Asked Questions

ALL FAQS

 THE BEAUTY SHOP 

 

Do I need to set up an account?

You can do either! You can set up an account to make it easier for you on your next visit or you can checkout as a guest. 

I'm a Subscriber to The Cruelty Free Beauty Box-Are my account details the same?

No, you will need to set up a separate account to your Subscription or you can checkout as a guest.

I keep hearing about The Beauty Box-What is it?

The Cruelty Free Beauty Box is a monthly subscription box for Cruelty Free & Vegan products.  'The Beauty Box' @ £14.95-A monthly guilt free box with 5 Cruelty Free & Vegan Beauty items (Skincare, Hair Care, Make Up, Nail Care, Bath & Body, Fragrance...The list goes on! Pretty much anything that is Beauty related!). Featured products in both boxes can be Full Size, Travel & Trial Size. Boxes Include Free Shipping within the UK

Can I use more than one discount code?

At the moment we you aren't able to use more than one discount code at the same time-If you're a Subscriber to The Cruelty Free Beauty Box and want your items shipping with your next Box Free of Charge then please see below.

I want my purchase to be shipped with my next box-How do I do it?

If you're happy waiting for your order until your next box is shipped then you can have them shipped together to make it free-Simply select 'Additional Order' at checkout and use the same name and address that is on your subscription account.

What are the shipping costs?

FREE Standard UK Shipping on Orders Over £30 or Standard Shipping within the UK is £2.95 Under £30 via Royal Mail (3-5 Days Approx.)

£3.95-1st Class (1-3 Days Approx.)

£4.95-1st and Signed for (1-3 Days Approx.)

£7.95-Guaranteed Next Day before 1pm (Order before 2pm for this option) You can also select this option for Saturday Delivery for £12.95

 

Do you ship Worldwide?

Yup! We ship Worldwide via Royal Mail. You can choose from Standard Delivery or Tracked & Signed.

What are the costs for Worldwide Shipping?

We charge what we are charged on average by Royal Mail-We don't make any money on shipping & have tried to keep it as cheap as possible for everyone.

Europe - Standard £4.95 / Tracked & Signed £11.95

USA, Canada, Australia & New Zealand - Standard £6.95 / Tracked & Signed £12.95. 

Rest of the World - Standard £6.95 / Tracked & Signed £14.95 (Signed for depends on your Country and whether this option is available with your postal system)

Customs/VAT Charges

If you are in the EU, you will not be charged additional taxes or duties.

For countries outside of EU you may be asked to pay customs import Tax or VAT charges if your order passes through your local customs office.

The Cruelty Free Beauty Box are not responsible for these charges and will not refund these charges.

Unfortunately, we have no control over these charges or the costs applicable as these vary from country to country.

We recommend you contact your local customs office to find out more about any possible charges you may be required to pay.

Are all products you do Cruelty Free & Vegan?

Yes! The only products we will ever have in either our boxes or shop are & will be 100% Cruelty Free & Vegan-We always pop some information on about Companies and will let you know if their whole range is Vegan or just selected products (We will only ever have selected products if their whole range isn't Vegan)

How can I trust that they're Cruelty Free & Vegan?

All companies featured in our boxes & in our shop are researched thoroughly by the founder of The Cruelty Free Beauty Box. Before we even discuss anything with a Company and begin to look into them, they must firstly complete our supplier form which enables us to hear what they stand for & their values. Chloe then begins researching the Company. Before featuring a Company within our boxes or shop, they must sign our Cruelty Free & Vegan Declaration Policy!

In brief, here's what we stand for:

  1. They DO NOT test on animals at any point during production of their products and have an FCOD
  2. They DO NOT allow third parties to test their products on animals.
  3. The ingredients they use from suppliers are NOT tested on animals.
  4. They DO NOT allow countries to test on animals when required by law (For Example, Cosmetics sold in China are required by Law to be tested on animals)
  5. They are NOT owned by a company who isn't Cruelty Free-E.g The Body Shop was owned by L'Oréal.
  6. Product in question/range must be 100% Vegan

Number 5 depends on preference for a lot of people. We wanted to make Cruelty Free as easy as possible so, we will always have all 6 of the above ticked-No if, buts or maybes.

 

BUILD YOUR OWN BOX

 

How does it work?

Build Your Own Box allows you to select 5 Products. You'll Pick 4 and then Pick a final 1 from a different list-You will be guided through each step as you start.

What type of products are available?

Everything Beauty related, from Skincare to Make Up, Nails to Wellbeing, Hair to Bath Time. There's something for everyone!

What's the Value & Sizes of the products?

They're all different! Generally the 1st 4 Products you pick are between £0 & £10 in Value, the last Product you pick will generally be £10+ in value-What value and products you get is totally up to you! Sizes range from Full Size, Travel Size, Trial Size, Mini Size & Samples.

How much does it cost?

Our Build Your Own Boxes are £19.95-No Subscription, you can buy them as and when you want, leaving you fully in control.

How and when do they ship?

Build Your Own Boxes are shipped the same as any other order via your chosen shipping method. We generally ship via Royal Mail unless your order is over their weight limit, then we will use another postal service.

What are the shipping costs?

FREE UK SHIPPING on Orders Over £35 or Standard Shipping within the UK is £2.95 Under £35 via Royal Mail (3-5 Days Approx.)

£3.95-1st Class (1-3 Days Approx.)

£4.95-1st and Signed for (1-3 Days Approx.)

£7.95-Guaranteed Next Day before 1pm (Order before 2pm for this option) You can also select this option for Saturday Delivery for £12.95

 

Do you ship Worldwide?

Yup! We ship Worldwide via Royal Mail. You can choose from Standard Delivery or Tracked & Signed.

What are the costs for Worldwide Shipping?

We charge what we are charged on average by Royal Mail-We don't make any money on shipping & have tried to keep it as cheap as possible for everyone.

Europe - Standard £4.95 / Tracked & Signed £11.95

USA, Canada, Australia & New Zealand - Standard £6.95 / Tracked & Signed £12.95. 

Rest of the World - Standard £6.95 / Tracked & Signed £14.95 (Signed for depends on your Country and whether this option is available with your postal system)

Customs/VAT Charges

If you are in the EU, you will not be charged additional taxes or duties.

For countries outside of EU you may be asked to pay customs import Tax or VAT charges if your order passes through your local customs office.

The Cruelty Free Beauty Box are not responsible for these charges and will not refund these charges.

Unfortunately, we have no control over these charges or the costs applicable as these vary from country to country.

We recommend you contact your local customs office to find out more about any possible charges you may be required to pay.

When do you change the products? 

Products are changed ongoing. If something sells out, it will be replaced if possible and when new products land, they'll be added. Products can be added and removed at any time, so keep an eye on what is available so you don't miss out! 

 

Have we missed something? Or do you want to ask us something, we're a transparent Company, so feel free to :)

We're always here to help whether it's a general question or some help with Cruelty Free or Vegan! Drop us an email at hello@thecrueltyfreebeautybox.co.uk

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Lot of Love

The Cruelty Free Beauty Box Team x 

 

 

 

 

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