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Frequently Asked Questions



How Does The Cruelty Free Beauty Box Work?

We choose only the best Trusted & Accredited Products out there-Trust us there are plenty! You fill out a small survey (we want to get to know you & what products you want) After this you can choose whether you want to subscribe Month to Month or Prepay for 3 or 6 Months. Finally, head to the checkout, fill out your details & pay-Let us do the rest! Your lovely Box will be shipped to you on or around the 10th of Each Month!

How Do I know I can Trust The Products?

Firstly, you have our word-We wouldn't be doing this without having a passion for helping animals.

Secondly, we know that may not be enough. Every Company we use whether they have an accreditation or not have to sign our Cruelty Free Company Policy-If you head over to 'What Is Cruelty Free' you'll see exactly what we stand for. When we say Cruelty Free we mean it, 100% in fact and Vegan!

What's Inside The Cruelty Free Beauty Box?

The Beauty Box-How Beauty Boxes originally started, with a mix & match of everything-Skincare, Make Up, Bath & Body, Fragrance, Hair Care, Nail Care-Anything Beauty related!

5 Lovely Products will be inside!

The contents of each Box are a surprise each Month! Although, we may do sneak peaks across our Social Media Channels-We won't ruin it for you though, we know the surprise is part of it!

Boxes will always be a minimum of £30 value-Over the past year our Boxes have averaged at £40+ Nope! 

Do you repeat Products?

Nope! You will not get the same product twice within a 12 Month Cycle!

Is The Cruelty Free Beauty Box suitable for Vegans?

It sure is! All our Boxes are 100% Vegan!

How Much Does It Cost? Are there any hidden fees?

The Beauty Box-Monthly £14.95

We also have 3 & 6 Month Prepay Options available

There are no hidden fee's and if you choose Monthly Billing you can cancel anytime before your renewal-No catch!

Shipping Costs

All Boxes Include Free Shipping within the UK Royal Mail 2nd Class

We also Ship to Europe £5.95 Standard Delivery

USA, Canada, Australia & New Zealand £7.95 Standard Delivery

How does billing work?

Monthly Subscriptions will be billed on the 1st of Each Month for that Months Box. Prepay is billed at the checkout when you pick the 3 or 6 Month option.

When is the monthly deadline? When will I receive my first box?

Monthly deadline to subscribe for our next Months Box is the 4th For example: If you subscribe before the 4th of May you would receive your First Box in May. If you subscribe after the 4th of May your First Box would be June (If you don't want to wait that long you can also add a one off Box from the previous Months to your Order from our shop-If available)

All boxes will be shipped on or around the 10th of Each Month-If you've also chosen a One off Box, this will be shipped within 5 days of your Order. For example: If you've Subscribed before the 4th June, your Box will be shipped on or around the 10th of June. If you've subscribed after the cut off date (4th of each month) So say the 6th of June your first box will be shipped on or around the 10th July.

How can I cancel my subscription?

Simply Log In to your account and either cancel or pause your subscription-We understand that everyone cancels for different reasons, but if you think it's one we should know about then please let us know!

Can I sign up for just one box? How do gifts work?

You can buy a one off Box from our Store-If we've Sold out, you can Subscribe for a First Box and if you decide it's not for you then cancel straight after (Before the renewal date 1st of each month)

Gift Boxes can work the same-One off Box from the store or subscribe for that person for one month-Or longer if you wish and then simply cancel when you're ready. 

How can I cancel my subscription?

Simply Log In to your account and either cancel or pause your subscription-We understand that everyone cancels for different reasons, but if you think it's one we should know about then please let us know!




Do I need to set up an account?

You can do either! You can set up an account to make it easier for you on your next visit or you can checkout as a guest. 

I'm a Subscriber to The Cruelty Free Beauty Box-Are my account details the same?

No, you will need to set up a separate account to your Subscription or you can checkout as a guest.

I keep hearing about The Beauty Box-What is it?

The Cruelty Free Beauty Box is a monthly subscription box for Cruelty Free & Vegan products.  'The Beauty Box' @ £14.95-A monthly guilt free box with 5 Cruelty Free & Vegan Beauty items (Skincare, Hair Care, Make Up, Nail Care, Bath & Body, Fragrance...The list goes on! Pretty much anything that is Beauty related!). Featured products in both boxes can be Full Size, Travel & Trial Size. Boxes Include Free Shipping within the UK

Can I use more than one discount code?

At the moment we you aren't able to use more than one discount code at the same time-If you're a Subscriber to The Cruelty Free Beauty Box and want your items shipping with your next Box Free of Charge then please see below.

I want my purchase to be shipped with my next box-How do I do it?

If you're happy waiting for your order until your next box is shipped then you can have them shipped together to make it free-Simply select 'Subscription Box Shipping' at the checkout!

What are the shipping costs?

FREE UK SHIPPING on Orders Over £25 or Standard Shipping within the UK is £2.95 Under £25 via Royal Mail (3-5) Days. You can upgrade your Shipping to Signed for Royal Mail (1-3) Days for £4.95.

Do you ship abroad?

Yes! We ship to Europe, USA, Canada, Australia & New Zealand via Royal Mail. You can choose from Standard Delivery or Tracked & Signed.

What are the shipping costs for Europe, USA, Canada, Australia & New Zealand?

Europe Standard £5.95 Tracked & Signed £11.95

USA, Canada, Australia & New Zealand Standard £7.95 Tracked & Signed £12.95

Are all products you do Cruelty Free & Vegan?

Yes! The only products we will ever have in either our boxes or shop are & will be 100% Cruelty Free & Vegan-We always pop some information on about Companies and will let you know if their whole range is Vegan or just selected products (We will only ever have selected products if their whole range isn't Vegan)

How can I trust that they're Cruelty Free & Vegan?

All companies featured in our boxes & in our shop must sign our Cruelty Free & Vegan Assurance Policy! Here's what we stand for:

  1. They DO NOT test on animals at any point during production of their products.
  2. They DO NOT allow third parties to test their products on animals.
  3. The ingredients they use from suppliers are NOT tested on animals.
  4. They DO NOT allow countries to test on animals when required by law (For Example, Cosmetics sold in China are required by Law to be tested on animals)
  5. They are NOT owned by a company who isn't Cruelty Free-E.g The Body Shop was owned by L'Oréal.

This last one depends on preference for a lot of people. We wanted to make Cruelty Free as easy as possible so, we will always have all 5 of the above ticked-No if, buts or maybes.



1 Box Per Order-Limited Quantities Available

How does it work?

Build Your Own Box allows you to select 5 Products. You'll Pick 4 and then Pick a final 1 from a different list-You will be guided through each step as you start.

What type of products are available?

Everything Beauty related, from Skincare to Make Up, Nails to Wellbeing, Hair to Bath Time. There's something for everyone!

What's the Value & Sizes of the products?

They're all different! Generally the 1st 4 Products you pick are between £0 & £10 in Value, the last Product you pick will generally be £10+ in value-What value and products you get is totally up to you! Sizes range from Full Size, Travel Size, Trial Size, Mini Size & Samples.

How much does it cost?

Our Build Your Own Boxes are £19.95-No Subscription, you can buy them as and when you want, leaving you fully in control.

How and when do they ship?

Build Your Own Boxes will be shipped once a week on a Tuesday. Cut off for that weeks Shipping is Midnight Monday. We ship via Royal Mail with your chosen shipping method.

When do you change the products? 

Products will be changed on the 25th of each month-If Products are Sold Out we will substitute them with other products.


Have we missed something?

We're always here to help whether it's a general question or some help with Cruelty Free or Vegan! Drop us an email at


Lot of Love

The Cruelty Free Beauty Box Team x



















The Cruelty Free Beauty Box


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01623 822252






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